Privacy policy

At BooksDen, we value your privacy and are committed to protecting your personal data. This policy explains how we collect, use, and safeguard your information in compliance with the UK GDPR and Data Protection Act 2018.

1. Information We Collect

When you use our store, we may collect:

  • Personal Information: Name, email address, billing details.

  • Payment Information: Processed securely through third-party payment gateways (we do not store credit/debit card details).

  • Technical Data: IP address, browser type, and cookies for website functionality and analytics.

2. How We Use Your Information

We use your information to:

  • Process and deliver your digital purchases.

  • Send order confirmations and download links.

  • Provide customer support.

  • Improve our website and services.

  • Send you promotional emails (only if you opt-in).

3. Sharing Your Information

We do not sell or rent your personal data.
We may share limited information only with trusted third parties:

  • Payment processors (to complete your purchase).

  • Shopify platform (to operate the store).

  • Legal authorities, if required by law.

4. Data Retention

We retain your data only as long as necessary for:

  • Fulfilling your purchase.

  • Complying with legal obligations.

  • Resolving disputes.

5. Your Rights (UK & EU Customers)

You have the right to:

  • Access the personal data we hold about you.

  • Request correction or deletion of your data.

  • Withdraw consent to marketing emails at any time.

  • File a complaint with the UK Information Commissioner’s Office (ICO).

6. Cookies

Our website uses cookies to:

  • Improve user experience.

  • Track website performance and analytics.
    You can manage cookies through your browser settings.

7. Data Security

We take appropriate security measures (encryption, SSL, secure servers) to protect your data from unauthorized access, alteration, or disclosure.

8. Contact Us

For any questions about this Privacy Policy or to exercise your rights, please contact us:
📧 Email:  business.booksden@gmail.com

🏢 Business Name: BooksDen